When you’re running ground operations for nearly 300 airports across five continents, seamless communication is critical. With 60,000 employees worldwide and millions of tons of cargo handled, Swissport ensures that everything behind the scenes runs smoothly and safely.
About Swissport
Swissport is the world’s largest provider of ground and cargo handling services in the aviation industry. The company handles around 230 million passengers and 4.1 million flights a year.
The challenge
“Safety is our top priority, above anything else. The safety and wellbeing of our people and partners are at the core of everything we do.”
Sofocles Tymvios | CEO, Swissport
As the leader in ground, cargo, and lounge services, Swissport prioritizes safety above all else. The company invests in digital tools to keep employees informed, engaged, and up to date on critical announcements, such as safety alerts or company-wide updates. They use an internal employee app that pushes out key information to team members worldwide – but there’s one issue: not all employees have access to their phones during work.
For deskless workers like cargo handlers, relying on mobile notifications isn’t always an option. That’s where digital signage comes in. By leveraging Yodeck’s powerful digital signage solution, Swissport ensures that vital information reaches every employee, no matter where they are.
Championing communication, one screen at a time
Rolling out Yodeck across Swissport’s operations was a game-changer for corporate communications. Each airport location manages its own workspace with Yodeck, ensuring that local teams can tailor content to their needs while maintaining global consistency. “It’s really easy to create the custom permissions and to administer group access, and since we’re such a large organization, we really rely on the workspaces to manage our screens and content”, says Christos Perdikos, a Field Service Technician at Swissport.
Swissport’s teams create and update information using templates, ensuring safety alerts, operational updates, and key announcements reach the right people at the right time. As Andri Petrou, the HR Manager mentions: “The option to create content using templates is one of the key reasons that we chose Yodeck”.
With passenger and operations screens, Swissport has built an ecosystem where critical information reaches the right people at the right time. And as the company expands its use of digital signage, Yodeck’s scalable platform ensures that every team stays connected and informed.
“We love that Yodeck is such a secure platform. It’s just been a great solution for us, overall.”
Christos Perdikos
Field Service Technician, Swissport
An empowering, seamless solution
From day one, ease of use was a top priority for Swissport. With a mix of technical and non-technical users, they needed a platform that allowed anyone to create and manage content with minimal effort. That’s exactly what they found in Yodeck.
Swissport also relies heavily on playlists, a feature that streamlines content scheduling and ensures key messages reach employees at the right time. Beyond content management, integrations have been a key advantage. With access to real-time data from airport flight websites, Swissport keeps passengers informed and teams updated. The flexibility to integrate with apps and websites ensures that Swissport can adapt its digital signage strategy as needs evolve.
But, according to Perdikos, what really makes a difference is reliability and support. And with security as a top concern, Yodeck’s robust infrastructure gives Swissport peace of mind when handling sensitive information.
“We’ve been very impressed with the support we’ve had from the Yodeck team. Our plans to expand our use of digital screens are ambitious, and it’s important to us that we have support on our journey”
Christos Perdikos
Field Service Technician, Swissport